How Norte handles data in the V1 app.
Last updated: 2026-08-26
Norte (“Norte”, “we”, “us”) is an independent, small-scale project. Norte is designed as a calm self-help support kit for autistic and neurodivergent overload.
You can contact us at hello@norte.care. For privacy questions or requests, contact privacy@norte.care.
Both addresses are intended to be monitored. We aim to respond to privacy-related requests within a reasonable time.
This Privacy Policy applies to the Norte V1 mobile app and to data submitted to the Translator feature via a Norte-controlled production backend.
This Privacy Policy does not apply to third-party websites or services that open outside the Norte app, including Payhip. See the section on guides and Payhip below.
Norte V1 works without account creation.
The app does not require you to provide your name, email address, phone number, profile details, or other direct identifiers in order to use the V1 guest flow.
Norte V1 does not use advertising identifiers, cross-app tracking, third-party analytics SDKs, or behavioural advertising.
Norte V1 stores only a small number of local preferences and timestamps on your device so that the app can work calmly and remember basic choices.
Norte V1 does not store your name, email address, notes, journals, check-ins, mood logs, symptom logs, guide progress, saved items, favourites, language settings, accessibility profile, user profile, or personal content as part of the V1 guest flow.
You can clear this local data in Settings by choosing Clear local data.
Uninstalling the app may also remove locally stored app data, depending on your device and operating system.
Overload Translator uses AI to help turn what you write into clearer words.
When you actively use the Translator feature, the text you submit is sent to a Norte-controlled production backend and forwarded to a third-party AI service to generate a response.
Data submitted to the Translator feature is processed by an LLM provider via a Norte-controlled production backend. Requests and responses are not persisted by Norte.
Norte does not store your Translator input or output in its own database.
The Translator request may include the text you enter and a short-lived random session identifier that is not linked to your name, email address, device account, or Norte account.
Norte does not intentionally attach your IP address, location, contacts, photos, advertising identifiers, or device identifiers to Translator requests.
Please do not include names, addresses, contact details, medical records, passwords, legal documents, workplace documents, financial information, or anything you would not feel comfortable sending to an AI service.
Norte itself does not use Translator inputs or outputs to train an AI model.
The third-party AI service may process submitted text according to its own policies and operational requirements, including generating and moderating responses.
The backend or hosting provider may generate standard technical logs needed to operate, secure, debug, and protect the service.
These logs are not used by Norte to create user profiles or for behavioural advertising.
Norte aims to keep logging minimal and avoids intentionally logging Translator input or output.
Some guide links in Norte open outside the app on Payhip.
Purchases, payments, downloads, refunds, and customer support for those guides happen on Payhip and are handled through Payhip and its payment partners.
The Norte mobile app does not process payments, does not include Payhip checkout inside the app, and does not receive Payhip purchase events, buyer identity, payment status, refund status, download records, or customer support messages.
The Norte backend does not currently integrate with the Payhip API and does not import Payhip purchase data into the app.
Payhip may process information such as your email address, payment-related information handled by payment processors, order details, refund details, download records, and support messages according to Payhip’s own policies.
The Norte storefront owner or guide author may be able to see information made available by Payhip in the seller dashboard, such as email address, product purchased, payment status, refund status, download or customer records, and support messages.
This information is used for guide sales, downloads, refunds, and customer support. It is not imported back into the Norte mobile app.
For privacy requests about guide purchases, contact privacy@norte.care. We may need to coordinate with Payhip depending on the request.
Norte does not sell your personal information.
Norte does not share Translator inputs with advertisers.
Norte does not use behavioural advertising, attribution SDKs, or third-party analytics SDKs in V1.
Norte does not use cookies in the V1 mobile app.
Norte V1 is intended for people aged 16 and over. We do not knowingly collect personal information from children under 16.
Where data protection law requires a legal basis, Norte relies on different legal bases depending on the context.
Some third-party providers involved in hosting, AI processing, or external guide sales may process data outside your country of residence, including outside the European Economic Area.
Where required, relevant providers may rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Payhip and its payment partners may also process information according to their own policies and locations.
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to complain to a data protection authority.
Because Norte V1 has no accounts and does not store Translator input or output in its own database, many requests will relate to the categories of data described in this policy rather than to an account profile.
You can clear V1 local app data in Settings by choosing Clear local data.
For privacy requests, contact privacy@norte.care.
For guide purchases made through Payhip, see the Guides and Payhip section above.
Norte uses reasonable technical and organisational measures for a small-scale project, including HTTPS/TLS for network requests where applicable.
No system is perfectly secure.
Please do not submit information to the Translator feature that you would not feel comfortable sending to an AI service.
Norte is a self-help and psychoeducation app. It is not medical advice, diagnosis, treatment, therapy, legal advice, workplace advice, or emergency support.
Avoid submitting highly sensitive information to the Translator feature.
If you feel unsafe, in urgent danger, or may hurt yourself or someone else, stop using Norte and contact emergency services in your country or region immediately. You can also contact a trusted person who can help you get urgent support.
We may update this Privacy Policy as Norte evolves.
When we make material changes, we will update the Last updated date.
General contact: hello@norte.care
Privacy contact: privacy@norte.care